Customer Service

Contact us:
Email: shine@justneo.com (Highly Recommended)
Phone: 0086-755-2824 4845 [8:30-17:30 From Monday to Saturday(BeiJing time)]

• Welcome
• Shipping & Delivery
• Payments
• Returns & Replacements

Welcome

• Our commitment
  1. No fake items sold by our company;
  2. We took the pictures of the real products and we hold the copyright of them;
  3. We will help to solve all problems you might encounter with our products and service;
  4. We appreciate your precious comments and suggestions to better products and service;
  5. We esteem every customer and each cooperation with you, only good quality products will be provide to you with our full hearted service.
• Quality Guarantee
  1. All products will be checked very carefully before being packed for shipment;
  2. We deeply believe only impeccable products and considerate service will bring you back for more and more business cooperation;
  3. Our exchange and refund policy aslo will make you worry-free to do business with us.
• What we can do for you
  1. Reply your inquiry within 0-12 hours;
  2. Provide you with detailed information according to your requirement;
  3. Pack your merchandise carefully and ship them on schedule; track the package until it arrives you soundly and safely;
  4. Contact you for your comments on your purchase and solve all the problem might occur;
  5. Accept exchange or refund for problems caused by our part.

Shipping & Delivery

• shipping
  1. You are free to choose the best suitable shipping method according to your requirement from China post air mail, Hongkong post air mail, DHL/UPS/FEDEX/TNT/EMS.
  2. Tips:If you need your purchandise urgently, you can choose expedited shipping methods such as DHL/UPS/FEDEX which can delivery your package within 3-10days. EMS is also a good choice since it can deliver goods to every corner of the world and only 7-15days will be taken on delivery. Meanwhile, registered China and Hongkong post air mail are the cheapest shipping methods,but they take longer time on delivery. Usually 15-60days will be necessary. Please kindly note when you choose the right shipping methods. Service of each courier differ each other according to the coutries and districts such as the freight rate, service region, deliver time, custom clearance ability, and etc. Please consult your local couriers when you choose the shipping methods.
• Tracking
  1. We will infor you the tracking number after we shipped your package and you can track them on the couriers' website accordingly. We will keep tracking your package as well and will contact you for any delay or other problems.
  2. tracking web
     Track your package from this site: http://www.17track.net/en/
     DHL: www.dhl.com/
     UPS: www.ups.com/
     TNT: www.tnt.com/
     FedEx: www.fedex.com/
     EMS: http://www.ems.com.cn/
     HongKongPost: http://www.hongkongpost.com/
     ChinaPost: http://intmail.183.com.cn/

Payments

• Tips
  1. We will prepare your goods as soon as we get your bank receipt and ship them out when your payment arrive our account.
  2. We will email you our bank account with the order invoice
  3. You are responsible to the bank fee if any
• Payment methods
  1. paypal
     1. Payment by Paypal is acceptable if your order amount is less than US$1,000.00
     2. Our paypal account is:
        • shine@justneo.com
  2. Bank Transfer Payment ( personal bank account )
     1. Our bank account information:
        • Beneficiay:XIN HE ("HE" is the family name,"XIN" is the given name)
        • Account number:4766 9160 1882 7617 38
        • Benificiary bank: Bank of China Shenzhen Branch
        • Swift code:BKCHCNBJ45A
        • Address of bank:International Financial Building,No.2022,JiansheRoad,Shenzhen,China
        • Post code:518001
     2. Note:
        • Please declare the payment as "service fee" when you make payment. DON'T contain any business term (such as "order No.","PI",etc) for smooth transaction.
        • Please confirm with your bank that it has a direct correspondence to Bank of China to avoid additional fee charged by third-party bank ($10-$30)
        • Send us the bank receipt after payment and we will confirm with you when the fund received.It usually takes 3-5 working days.
  3. Bank Transfer Payment ( company's account )
     1. Please transfer the payment to our company's account only when your order amount is over US$500.00
     2. Our bank account information:
        • Beneficiary: JUSTNEO LIMITED
        • Account Number: 098 857873 838
        • Beneficiary Bank Name: HSBC Hong Kong
        • Beneficiary Bank Address: 1 Queen's Road Central,Hongkong
        • Beneficiary Bank code: 004 (for local payment)
        • SWIFT Address: HSBCHKHHHKH (for telegraphic transfers)
     3. Note:
        • Please confirm with your bank that it has a direct correspondence to HSBC Hong Kong to avoid additional fee charged by third-party bank ($10-$30)
        • Please contain the corresponding order ID in the postscript when you make payment. We will confirm with you when the fund received. It usually takes 3-5 working days.
  4. WESTERN UNION
     1. Please login Western Union's website to enjoy the easy transaction:http://www.westernunion.com/
     2. Handling fee you will be charged depending on the transfered amount:
        Amount / Handling charge
        $0-$500.00 / $15.00
        $500.01-$1000.00 / $20.00
        $1001.00-$2000.00 / $25.00
        $2001.00-$5000.00 / $30.00
        $5000.01-$7500.00 / $40.00
     3. Our Western Union receiver's information:
        First Name: Xin
        Last Name: He
        Tel No.: 0086-755-28244845
        Country: China
        Address: No.68 Danhe Rd,Danzhutou,Buji,Longgang,Shenzhen, China 518114
     4. Please provide the following information after Payment made:
        Sender's first name;
        Sender's last name;
        Country;
        Amount transfered;
        Money transfer control number.

Returns & Replacements

• Step
  1. Learn our policy of exchanging /refunding
  2. Contact us to return goods to us at the named address
  3. We will confirm with you after the returned goods back to us
  4. Exchange with new products or refund you
• Term
  1. Basic conditions for exchanging/refunding:
     1. Returned items keep in their original condition and unused;
     2. All accessories and gifts should be returned back together;
     3. Shipping freight,insurance, handling fee are not refundable;
     4. Customers should bear the freight returning back and take responsibility of damage or lost on the return shipment.
  2. Tips and Notes:
     1. We will check each items carefully before shipment. No defected or damaged products will be shipped. However, if by any chance you recieved defected items, please contact us within 7days for exchange or refund. If the defected items need to be returned back, please contact us for suitable shipping methods and we will bear the return freight. (Applicable to defected products)
     2. By any chance that you are not satisfied with your purchase although they have no any defect or damage, we also accept exchange or refund. You are responsible to the freight back and forth, insurance and taxes if any. And you should apply to us within 3days after you getting the package. (Applicable to defect-free products)
     3. Please contain the original invoice or packing list in the returned package for our easy and quick handling.
     4. Please pack the returned items carefully and wrap the package tightly for secured shipment. We also suggest you insure the package for the full value of the package in case of damage or lost.
  3. Non-refundable for following conditions:
     1. Off-price and clearance items (provided they arrive you without any defect or damage)
     2. Customized products with no defects or damage.
  4. We keep the right to revise terms above.